Innovation by popular opinion – evolutionary or revolutionary?
What do Best Buy, Starbucks and Barack Obama all have in common? They’ve all launched sites designed to solicit customer ideas for their business and policies. (At least Obama used to have this...
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The Monkey Cage Sessions
I’ve seen a lot of strategies and “solutions” fail over the years primarily because the solution was crafted before the problem addressed was thoroughly understood. Many times, the strategy or solution...
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